Technical Support & Training

Technical Support Contracts

Receptors can custom suit any technical support contract to your own site requirements. These range from our Standard Telephone Support from 9 to 5, Mon-Fri, through our Modem Assisted Support all the way up to our 24 Hour On-Site Response contract.

General Technical Support queries can be sent to us at support@receptors.co.uk and, depending on the nature of the query, usually receive a next working day turnaround.

Please contact our Sales staff for further details of the Support Contracts we offer.

Technical Support Hours

Training Courses

Receptors provide the following Training Courses, either at our offices in Great Gaddesden, or on-site (where applicable - see Notes)

CodeTitleDescriptionDurationCost
TC5InstallationHardware only installation training, covering all aspects of the installation of the hardware relevant to the site1/2 Day£300
TC4Installation & MaintenanceAs TC5, plus Service / Maintenance Engineer Training (including details of on-site diagnostics and repair procedures)1 Day£500
TC3System OperatorBasic operational training course, designed for Security Personnel1/2 Day£300
TC2System ManagerCustomised to suit individual site requirements. Covers all main aspects of System Management1 Day£600
TC1System AdministratorComprehensive course covering all aspects of the Receptors software application1 Day£800

Notes

  1. Cost is Per Person
  2. 1/2 Day Courses run from either 9am - 1pm or 1pm - 5pm
  3. Full Day Courses run from 9am - 5pm, and include a Buffet Lunch (if held at Receptors premises)
  4. Courses TC1, TC2 and TC3 can be run at the clients premises or at Receptors premises in Hertfordshire
  5. Courses TC4 and TC5 are run at Receptors premises only

Please contact our Sales staff for further details of the Training Course dates available.